Refund and Returns Policy

לגרסא בעברית

Exchanges or returns can be made up to 48 hours from the moment the product is received. The conditions for exchange are provided that the product has not been damaged and has not been used. When returning/exchanging a product, an exchange/return form must be filled out, and once customer service receives the form, a query is opened to investigate the reason for the return. Returns and exchanges made through a courier will be accepted with a charge of 50 ILS borne by the customer only. There is no refund for the costs of shipping for collection and return. The exchange will be made provided that the product is in its original packaging, in good condition, and has not been used. There is no guarantee that the requested size or item is in stock.

Exchanges and returns can also be made by coming to the warehouse itself by prior arrangement, and can be exchanged or returned up to 48 hours from the moment the shipment is received.

A monetary refund will be made with a deduction of 5% of the return value or 100 ILS, whichever is less. *The financial credit will appear in your account within 15 business days from the date the package is received at our warehouse, in order to ensure that indeed the product arrived without damage.